Roofing Company in Nassau Village-Ratliff, FL

Just got an estimate so far, being it's a roof replacement I'm getting several stimates. So far this company was the most professional, 6/15, roof complete, couldn't be happi

I contacted Universal Roof & Contracting several months ago for an estimate on a new roof for my 3300 square foot house as well as contacting 4 other roofing companies. I knew very little about roofs except that I needed a new one. Marty Liles, Universal's agent, was the second of the 5 estimates that I received. I found him extremely knowledgable, very helpful and easy to work with. Marty wasn't just sent to my house to measure the roof and get back to me with a price. He took his time to explain the differences in products and recommended what he thought was appropriate for my house. When I got the 5 bids I was very confused. Marty was the only representative that was willing to come back to my house and explain the differences in the proposals that I had received. He basically differentiated between the apples and oranges that I had received as quotes for my new roof. I had a comfort level with Marty that the other sales people did not provide. I decided to use Universal based upon the feeling of trust and integrity Marty exuded. The price ended up comparable to the lowest offer for what I wanted ( not a bait and switch scenario I was wary of). The roof was scheduled to be installed about 2-3 weeks after I committed. I was contacted by Ben Daniels, project manager for Universal, to put my job on the calendar. He was very professional and also easy to work with. Ben said it would likely take 2 full days due to size of my house. On the day the roof was to be installed about 8 guys showed up at my house at 6:45am along with Ben. I think by 7am they were working on replacing my old roof with a brand new one. They worked straight through until lunchtime. After lunch they started back to work and after approximately 30 minutes it started to rain. They covered the house so that the there would be no damage. Instead of calling it a day, the roofers stayed at my house until the rain blew over about 20 minutes later. At about 3pm another 4 workers joined the 8 that were already working at my house. They all stayed (12 guys!) until the job was completed. By that time I had neighbors who were home from work and came over to check things out. No one could believe that such a large roof was installed in just 1 day! Not to mention that the new roof looked great and enhanced the beauty and value of my home. All I can say is that I had a fantastic experience with Universal and would highly recommend them to anyone in the market for a roof or repair. I found Universal to be a highly reputable company with employees who were definitely customer friendly and professional. Charles

Universal Roof & Contracting was a true pleasure to work with through the whole roofing process! From the origination of the process with the thorough, friendly estimator Marty Liles, to the team of project managers to all the professional, respectful, hard-working employees, the experience was incredible. We were frequently updated on progress, delays, and updates. Never having gone through this process before, I felt like all my questions were answered & more than adequate information was provided to feel comfortable with the whole process. We are very pleased with the quality of our roof, The timeliness of the process, and overall professionalism of this company I would highly recommend this company! Top notch!

I was referred to Universal Roof & Contracting by a friend of ours and they came highly recommended. Any time you are working with contracting companies, your guard is always up that things could derail at any time or that communication and status updates will be a challenge, or that estimates will be way off final expense. Much to my very pleasant surprise, not so with Universal Roof & Contracting. It was a fantastic experience and I cannot recommend them highly enough! I had the roof replaced on our house and met with Jon Baker for the initial consultation. He was very direct and honest, quoted me the estimate, and had color selection available immediately. He was also able to give us an estimate of install dates, which worked out exactly as planned. After receiving the contract from him for initial review, we had a couple of questions and he was highly responsive. Upon signing, we began receiving communication (email and phone) from our Production Manager, Danny Elek, who was just the same caliber of professional. The payment was easy and intuitive and Marissa Tyrrel was very helpful in giving me payment instructions and answering my payment questions. When the project got started, I got a call from our Project Manager, Eddie Alacan, who was fantastic. He kept me informed at every step of the process and let me know when they found some wood that needed to be replaced. He gave me reasonable estimates for the additional work (which they kept to!) and let me know when everything was completed. Knowing that I was busy working a full-time job, he would text me with updates and photos of the progress and completion. Excellent experience and even better than I was anticipating! Should we or anyone we know have the need for a new roof, they will be the first call without hesitation. If you are looking for a Roof and Contracting company that you will not regret working with, this is the one; stop googling and call them!

We are so happy that we went with Universal Roofing to replace and update our roof. They made the entire process so easy and stress free. It started with Daniel who expertly guided us through the process to include picking out the color, shingle and roof options, to Marissa scheduling and setting up our roof project to our site supervisor Justin, who expertly oversaw the roof replacement and crew, including leaving the site immaculate. Justin and crew knocked it out of the park. The entire Universal team that we had went above and beyond, and we are happy that we choose Universal for our roof replacement. We interviewed multiple companies, and in the end we decided on Universal. Best decision we could have made. If you need an expert team for your roof project, you can’t go wrong with Universal Roofing and Contracting.

Salesman was very informative and the prices are great.

Would highly recommend! Blake, Devon and the crew that was on site was very professional. Even during the holiday season they made my job a priority. Would use again! Thank you!

We are so beyond THRILLED with our new Universal roof!!!! We researched and researched… Universal literally hit the nail on the head!!! David, our Sales Rep, started the process with such ease. He brought unbelievable knowledge, amazing customer service, and walked us through every detail like a champ! We can’t say enough about David’s ability to listen to his customer’s needs and concerns; and then, tailor the perfect roof! He communicated effectively and prepared us for the process. It was seamless!!! Next, we must thank the office staff! The handoff went so smoothly. Our Project Manager, Jarrod, communicated effortlessly and managed the on-site work to a tee! Our dream roof was completed in just one day!!! The expertise of the crew and the management of the process was perfectly executed. We could not be happier with the finished product! Universal, David, Jarrod, and staff will be highly recommended to everyone we know for their roofing needs. It’s very hard to find caring, competent contractors these days - and we say that as construction professionals. Start to finish, perfection!!! Thanks so much Universal Roofing!!!

I am Barry Schuster and Universal Roof just put on a beautiful new roof on our house in Mandarin. If you are thinking about a new roof, I highly recommend that you consider Universal Roof for your project – and here's why: Although Universal roof was not the least expensive — far from it — I selected them to install our new roof (which is the third largest expense anyone has after the house and the car) as our initial meeting with Marty revealed how professional they were. Since our insurance company required that we get a new roof, when Marty inspected our roof he also mentioned our chimney needed repair – and a couple of other items that would insure that the insurance company inspector passed our new roof. The shingles were delivered and placed on top of the roof in a very professional manner — and I was pleased to see their associate using all necessary safety equipment . When the crew came to install my roof — there were so many men to do the work it looked like the entire Army of Liechtenstein arrived at our house. The men were knowledgeable about what to do – and team leader Karson oversaw the whole operation. They were through in less than a day and cleaned up our yard as if they were never there. If you need a new roof, I recommend you highly consider Universal Roof to install your project. At my age of 70 - with their 25-year warranty — this is my last roof , and I wanted to insure I received the highest quality product. They did a great job and I'm very pleased.