16 Apr We Gave This Central Florida Homeowner A Marvelous Roof Replacement Experience
Exceeding Our Own High Roofing
Standards In Central Florida
Ken’s Expectations Were Met
And Then Surpassed
Ken had an idea of how he thought his roof replacement in Central Florida would go.
He’d decided to hire Universal Roof & Contracting and had certain expectations about how we operate and treat homeowners.
But his opinion of us had evolved by the time his roof replacement was complete.
“Our initial impression was that Universal Roof & Contracting(URC) was too big of a brand to want to serve our needs. Now, based on our recent experience, we were left with the impression that the URC team ultimately seeks opportunities to provide households with exceptional personal service. They just happen to use roofing & contracting as a means to do so.”
At Universal Roof & Contracting, we take roof replacement to the next level. And our attention to detail and precise craftsmanship lead to the remarkable roofing services we offer throughout Central Florida and Jacksonville.
More Interesting Roofing News & Stories
- Do You Need A New Roof If Only A Few Shingles Are Missing?
- What Is The Highest Wind Rated Roofing Shingle?
- Choosing The Best Roof Type For Hurricane Protection
Universal Roof & Contracting Carries The Best
Products And The Certifications To Install Them
Ken had been doing his research, and he knew what he wanted. He’d chosen Owens Corning roofing materials for his roof replacement.
Across the board, Owens Corning is a fantastic product backed by a dependable manufacturer.
“…based on our research, Owens Corning’s duration product & warranties are hard to beat in this industry.”
But Ken didn’t stop at the manufacturer. He did his research on us as well.
He discovered that our certifications with Owens Corning meant we would install the product to his desired high standard.
“…URC has earned Owens Corning’s lofty Platinum Partner status, which not only provides them the latest training, guidance & support, it also provides the end customer added warranty coverage, along with designer shingle options at no additional costs.”
It’s not only our clients who have high standards.
At Universal, we train and gain associations with manufacturers to ensure our installation quality is second to none. Our partnership status with manufacturers leads to better results and stronger warranties for you.
The Right Choice For A Roof Replacement Contractor
Ken had contacted many roofers and would be sure to do his due diligence. But Ken chose us because of the value he would receive, not the price of our quote.
“Of the 6-roofers we vetted, URC’s quote was in the middle. However, the added services we received from URC really made going with them a high-value experience.”
Ken appreciated that our roofing service costs were all-inclusive – one price, instead of adding options one after another to drive up the final cost.
In addition, Ken found our representative, Andy Sims, very helpful.
“Andy Sims was very personable, understanding, & willing to educate us so that we could effectively do our due diligence in shopping for a new roof.”
Every member of our team takes pride in ensuring that you have all the information you need to make the best decision about your home. And the more educated you are about your roof, the better decisions you can make.
A Meticulous Roof Installation + Peace
Of Mind = The Best Of Both Worlds
Ken appreciated everything his project manager, Sebastian Acevedo, did for his roofing project. Sebastian was communicative and helped bring Ken peace of mind throughout the process.
“Sebastian Acevedo, our project manager, led both URC’s roofing team and subcontractors well. All work was efficiently & meticulously done. At the same time, Sebastian made sure he was in tune with any unease we felt, addressed our concerns, and kept us aware throughout the process with texts and pictures.”
At Universal, we understand that home improvement projects can sometimes be overwhelming. And when it’s your roof, one of your home’s largest and most critical components, it can amplify that anxiousness.
That’s why we emphasize communication. We want to reduce the stress of your roof replacement. And while that begins with our impeccable workmanship, it continues with our stellar customer service.
Trustworthy Oversight That Puts Homeowners First
It was apparent to Ken that we truly care about the results of his roof replacement. He was impressed at how much oversight there was on his project – especially when he met with Brian, our production manager.
“Brian Bower, the production manager who the project managers report to, stepped forward when, late in the process, a couple of contract changes needed to be added, which came with sizable, yet necessary, cost increases.”
Ken saw the dedication Brian had to his project and was thrilled. He didn’t expect someone in Brian’s position to get his hands dirty.
But to be fair, this was Ken’s first time choosing Universal Roof & Contracting.
“We often felt that Brian made it his personal mission to ensure we were 100% happy throughout the process – including even executing some of the installation himself. In doing so, Brian exceeded our high expectations.”
Every member of our team has a service mindset. From the person you’ll speak to when you call our office to schedule a roof inspection to the last crew member picking up the last nail during clean-up, all have your needs in mind.
Everything we do is about delivering an experience we not only stand behind but are proud of.
Choose Universal Roof & Contracting For An
Exceptional Roof Replacement Experience
Speaking of experiences, Ken was one happy homeowner by the end of his roof replacement.
“In closing, we had a very positive experience with URC, especially given all the work we had done. It serves as an example of how everyone at URC impressively carries and executes the same mission and high standards that its founder has lived by and established for his company many years ago. We now see why they have been in business and going strong for 30+ years. Kudos URC!”
We lean on our experience in the roofing industry every day to transform homes throughout our community. Guided by our core values and our commitment to excellence, we continue setting a high standard for what you should expect from your roofers.
So, if you need a roof replacement in Central Florida or Jacksonville and want an exceptional contractor and a remarkable overall experience, contact Universal Roof & Contracting to schedule a roof inspection.
English
Spanish